We are committed to bringing you comfort when you need it most.
If you need some help or have a question, you should be able to find the answer below.
If you can’t find the answer; please get in touch.
Further, our dedicated Sales team are also on hand to assist with all your enquiries and a friendly chat on 02045 308 066.
We’ll be following government guidelines carefully to ensure our staff and customers are safe at all times.
In-store you’ll find hand sanitiser and if you feel more comfortable wearing one, masks too.
For customers who are self-isolating or shielding we recommend a virtual Go-In-Store service. You can find out more and book a consultation here.
When I buy from Arlo & Jacob, am I buying quality?
We use only the finest materials that are tested to meet our exacting standards and believe ours are the best designer fabric sofas for sale in the UK.
Are your sofas made in Britain?
We’re proud to be British owned and made. From the glueing and dowelling of our hardwood frames to the hand tying of our buttons, every step of our sofa making process is handcrafted in Britain.
Can I see the fabric before I buy the sofa?
We think it’s important for you to see how the colour of your favourite fabric reacts to the light in your home and to feel it between your fingers. You can choose up to eight of your favourite fabrics, and we’ll send them directly to your home for FREE.
Do you have a brochure?
We have postcards for each range we offer. These are available to order on our ‘free fabric samples page’ and contain some key pieces of information to help make your decision. We also have a choice of more than 100 fabric swatches we can send you.
Do you do corner sofas?
Yes. We have a range of corner sofas in various styles, both left and right hand facing to suit every interior. We also offer modular sofas to suit your needs.
Can you modify designs to fit my requirements?
We’ve created a range of designer sofas and armchairs to suit almost all tastes, homes and lifestyles. While we cannot offer custom sizing, we do offer custom upholstery in fabrics from a curated list of fabric houses. To discuss custom upholstery get in touch and we’ll see what we can do for you. You can also email us at firstname.lastname@example.org or call on 03300 945 855.
Do you offer child and pet friendly fabrics?
We offer a range of fabrics suitable to all our customers’ needs, which include fabrics suitable for kids and pets. Pop into one of our showrooms and one of our sales and design consultants will happily assist, you could also call our team on 03300 945 855 or use our virtual Go In-Store service.
Can I use a different fabric?
We offer an extensive range of fashionable house fabrics for you to choose from, however if you're looking for something that’s tailored to you, we do offer custom upholstery in fabrics from a curated list of fabric houses. Call on 03300 945 855, and we’ll run through everything you need to know.
What are the fixed covers?
Fixed covers have a tailored look and can’t be taken off for cleaning. If you’re worried about spillages, we offer fabric protection insurance. You can read more about it here.
We also recommend you have your furniture cleaned once a year in your home by a professional upholstery cleaner.
What are removable covers?
We have a range of removable cover furniture that is both loose and fitted. The idea is that the covers on these pieces can be removed for cleaning; however, we highly recommend still having your covers professionally cleaned. They should not be put in the washing machine.
Can I change the legs on my sofa?
Many of our sofas have legs that come in a variety of colours with some available with or without a castor. When you’re choosing your sofa size and fabric, there’s a button just below where you can select the leg options. Just pick the finish you want and voila! If you would like any additional help please contact one of our sales and design consultants by telephone, our virtual Go In-Store service, or live chat.
Is the swatch an exact match for the fabrics you use?
Most of our fabrics are yarn-dyed, which means there can be a shade variation between batches. So while it will only be a subtle difference, we can’t always guarantee an absolutely perfect match.
However, if you order a sofa and an armchair in the same fabric at the same time, we’ll do our best to make sure they’re made from the same batch of fabric and will match perfectly.
Do I have to put the sofa together?
Some of our sofas will arrive without their legs (it makes fitting them through doors and around corners much easier) but our delivery team will attach them for you. If the space is really tight, some of our sofas have removable arms, but don’t worry; they’ll be re-attached too so your sofa will be ready for sitting, lounging, slouching and sleeping straight away.
Where is the wood from?
We use only the finest hardwoods sourced sustainably in Europe.
Can I try out the sofa I like?
We’d love you too. A designer sofa and armchair from each Arlo & Jacob range are waiting to be sat on in our showrooms. You can book an appointment or pop in for a cup of tea. Find the address and opening hours here.
I’m worried my sofa won’t fit.
We’ve got the dimensions of every sofa on the website. If you’re worried your selection might not fit through a door or be too long for your room, you can use a tape measure to check. Plus, our delivery team are pretty good at fitting things through tight spaces. Use our handy size guide to help measure your space for your sofa.
But if you’re anxious, give us a call with your the measurements, and we’ll put your mind at ease.
Can I talk to someone before I order?
We’re available to help seven days a week. Please give us a call on 03300 945 855, and we’d be happy to answer any of your questions. For opening times and directions to our showroom, please click here.
What fillings do you use in the seat cushions?
The majority of our cushions have a stable foam core that’s enveloped by either a feather or fibre wrap. This gives our cushions the comfort of a duvet without needing to be plumped every day. Some of our pieces can be made to order with an alternative fill, providing it does not alter the design of the sofa. Please get in touch if you would like to discuss alternative fillings.
Do you have a showroom?
Yes, we have four spacious showrooms that are roomy and relaxing. We are following government guidelines and protective measures are in place throughout all our showrooms in Islington, Bristol, Marlow and Harrogate with your well-being in mind.
Our London showroom is based in Islington:
The Old Sorting Office
6C, Esther Anne Place at Islington Square
Off 116 Upper Street, London
For more information on our Islington showroom, click here.
Our Bristol showroom address:
94C Whiteladies Road
For more information on our Bristol showroom, click here.
Our Harrogate showroom address:
25-26 West Park
For more information on our Harrogate showroom, click here.
Our Marlow showroom address:
33 Spittal Street
For more information on our Marlow showroom, click here.
How much does delivery cost?
Delivery of a single Sofa for Mainland UK is just £99. Please be advised that customers are entirely responsible for arranging their own third-party shipping for locations outside of Mainland UK.
Prices for smaller items may vary - please see our delivery page for detailed information.
How long will it take?
Every sofa is made to order so we estimate 5 - 7 weeks including delivery. We’ll keep you posted on its progress over the weeks, and as soon as it’s ready, we’ll get in touch to arrange a delivery slot that’s convenient for you. Please note that in some regions restrictions apply to delivery dates. Our delivery company will let you know if this applies to you.
Like most UK manufacturer’s we’re currently experiencing supply chain problems. While this doesn’t affect the quality of our products, it is making our delivery time a little longer than we’d like. We’re doing everything we can to get our sofas into your homes as quickly as possible and we’re working hard to keep you, our fabulous customers, informed every step of the way.
Do you deliver outside Mainland UK?
We do not offer delivery outside of mainland UK. If you live abroad and have fallen head over heels for one of our sofas we will happily deliver to a UK address of your choosing, and you can arrange the shipping from there. Kindly note there may be additional charges such as customs duties and taxes to pay and you are entirely responsible for these.
Can I choose my delivery time?
We deliver between 7 am and 6 pm, seven days a week, including some bank holidays.
Our delivery team will get in touch when your sofa’s ready to arrange a time that suits you. Please note that in some regions restrictions apply to delivery dates, which is out of our control. Our delivery company will let you know if this applies to you.
What’s the delivery cost for smaller items?
Scatter cushions and footstools will be sent out around the UK mainland via our parcel carrier. The price will depend on where you live. We’ll give you a shipping quote at checkout.
What happens when my sofa’s delivered and what Covid-19 safety measures are in place?
We are currently delivering as normal but we understand if you wish for additional Covid-19 safety measures to take place upon delivery of your order. Please advise our courier team when they get in touch to arrange your delivery.
The delivery team are fast, efficient and friendly. They’ll deliver your new furniture to the room of your choice, then unwrap and assemble it. They’ll then remove all the packaging and dispose of it environmentally.
Once you are happy that goods are all in order and that the full order is in your home, you will be asked to sign paperwork to agree, along with the driver.
Can you collect my old sofa?
Sure, we can! We work with the best in the biz to make removals a cinch. Our partners, Clearabee, are here to help you make space for your new favourite sofa. Simply book a collection day to suit your schedule, and they’ll pop by to pick up any unwanted furniture. Out with the old and in with the new!.
Where is my order?
You can keep track of your order by logging into your account. We’ll also keep you up-to-date with the progress of your order via email.
I have a query about my order.
If you can’t find the answer here in our FAQs, don’t hesitate to contact us with any questions. You can email us at email@example.com or call on 03300 945 855.
Can I change my personal details?
You can amend your personal details by logging in to your account here. Or, give us a call on 03300 945 855.
How can I cancel my order?
If you’ve had second thoughts, please give us a call straight away on 03300 945 855, and we can help you out.
What if I don’t like my sofa when it arrives?
For full terms and conditions on our returns policy please refer to our terms and conditions page or please contact a member of our team for further information.
Please note: If you’ve chosen a designer fabric from one of our books, or your own custom fabric, we can still take the sofa back, but we can only refund 50% of the purchase price.
What if there’s a problem with my sofa?
We’re so confident that’s not going to happen we have a lifetime guarantee on all our hardwood frames and steel springs. But if it does, let us know, and we’ll organise a free repair, replacement or refund. For more information, please read our terms and conditions.
From time-to-time we will offer promotions, you can sign-up to our newsletter to receive the latest news on any offers we may be running.